Patient resources
While under our care, we strive to make you feel comfortable and fully supported with thoughtful, patient-focused amenities and services.
Information, guidance and resources for our patients
Because patient care is our most important job, Texas Orthopedic Hospital is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Information, guidance and resources for our patients
Because patient care is our most important job, Texas Orthopedic Hospital is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Insurance and billing
At Texas Orthopedic Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and pay your bill online.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities and have access to contacts for complaints and grievances.
Supporting you during your hospital visit
Our hope is to effectively support any needs you may have while in our care. This includes providing food options, spiritual care, outlets for communication and comfortable recovery settings.
Private suites
We offer spacious, private suites for your comfort. You may have one overnight guest stay in your room, if needed. All others will be asked to leave by 9:00pm daily to facilitate rest during your recovery process.
Each patient suite has a thermostat to help you keep temperatures regulated. Medications can make you feel warmer than usual, so rooms are generally kept cool. You can request additional blankets at any time.
Parking options
Ample covered parking is offered 24/7. Optional valet services are available in front of the hospital Monday through Friday, 6:00am to 6:00pm, for a flat rate of $11 per day. Handicap-accessible spaces are available if you have special needs. There is no charge for weekend parking, beginning Friday at 10:00pm and ending Monday at 6:00am.
If you have an extended hospital stay, our five-day parking pass may be best for you. Please lock your car and don't park in reserved or restricted areas. If you need assistance with your vehicle, or additional information, please call a security representative at extension 3999.
Free Wi-Fi
We offer free Wi-Fi to all patients and guests.
Daily meal delivery
As soon as possible, our dietary department will contact you for your menu selection. Meals are available at the following times:
- Breakfast — 7:00am to 8:30am
- Lunch — 12:00pm to 1:30pm
- Dinner — 5:15pm to 6:45pm
Your meal may be delayed if you're scheduled for a test or treatment.
Meal selections will be obtained by our guest services technicians or dietitian. By request, food and nutrition staff are available from 6:00am to 7:30pm at extension 3671. For any dietary requests beyond these hours, you may reach our house supervisor by dialing zero on your telephone.
If your physician has prescribed you a special diet, you will receive a personalized menu. You may notice some variation from your selections if they differ from your physician’s orders.
Should you have personal dietary restrictions, such as kosher or gluten-free requirements, please notify your nursing personnel, or dial extension 3671. We ask that you do this as soon as possible so that all accommodations can be arranged throughout your visit.
In-room telephone
A telephone is provided in your patient suite. If you are trying to reach a hospital employee, you may dial that extension directly from your phone. These numbers are generally located on the board in your suite.
For outside calls, dial nine and then the number. Long distance and toll calls must be made with a personal cell phone or the assistance of the hospital operator. These calls may not be charged to your hospital bill.
By dialing zero, you may reach the hospital operator at any time for help.
Your family and friends can call your suite directly. Your telephone number is listed on your communication board on the wall in your suite.
Mail delivery
Any letters and parcels directed to you are delivered to your room. Mail that arrives after you've been discharged is forwarded to your home address. Outgoing mail may be left at the nurses’ station. Additionally, there is a mailbox outside the front of the hospital with daily pickup.
Newspaper delivery
A morning newspaper will be delivered for free with your breakfast tray when you check the appropriate box on your menu. Newspapers and magazines can be purchased near the Corner Café on the first floor.
Pastoral services
We believe that delivering patient-focused care involves meeting your spiritual, physical and emotional needs. During your stay, we can call clergy from any denomination or religious affiliation on your behalf.
Complimentary notary
Notary services are available to you free of charge. Please ask your caregiver for assistance.
Telecommunications device
If your hearing is impaired, the telecommunications device in your room may be helpful. Arrangements may also be made for a signer. Please ask your caregiver for assistance.
Our 24/7 security services
To ensure the safest, healthiest environment possible, we have zero tolerance for violence. Our security representatives are in the hospital 24/7 and can be reached by dialing extension 3999.
All verbal or nonverbal threats should be reported to a nurse or security representative as soon as possible.
Patient disclaimer
We prohibit discrimination on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Additional resources for patients
You can find additional information and services that may further support you before, during and after your hospital visit, including:
- Hospital concierge services
- Register online before your procedure
- Services for international patients
- Share your story of your experience while in our care